---
title: Fulfillment Policy | Hermitcrabs
description: Fulfillment Policy | Hermitcrabs
---

# Fulfillment Policy

## 1. Product Delivery

Digital Products (Themes and Modules): Digital products purchased via the HubSpot Marketplace are available for immediate access upon payment completion. Access to these products is managed directly within your HubSpot account.

Service-Based Projects: Services such as HubSpot CMS migration, development, design, inbound marketing, and consultancy begin once payment is confirmed and all necessary onboarding information is provided by the client. A project timeline and scope will be communicated at the project's initiation.

## 2. Refunds and Cancellations

Digital Products: Due to the nature of digital goods, refunds are generally not offered once a theme or module has been accessed in the HubSpot Marketplace. However, if you encounter a technical issue with our product, please contact us within 30 days of purchase. Our support team will assist in troubleshooting or resolving the problem.

Service-Based Projects: Cancellations for services such as migration, development, design, inbound marketing, and consultancy may be requested within 48 hours of purchase, provided that work has not yet commenced. If work has already begun, refunds are not available; however, we are open to discussing modifications to the project scope if necessary.

## 3. Support and Maintenance

Technical Support: For technical issues or troubleshooting related to our products, support is available during business hours. We aim to respond to inquiries within 1-2 business days. Updates and bug fixes are provided according to the terms of the purchased plan. Contact Information: Our customer support team is available via email at [reddy@hermitcrabs.io](mailto:reddy@hermitcrabs.io) or by phone at [+1 (919) 214-5882](tel:+19192145882) from 9 AM to 5 PM UTC, Monday through Friday.

## 4. Currency

All prices and payments are processed in USD unless otherwise specified. This ensures transparency for international customers.

## 5. Privacy and Security

Your personal information will be handled in accordance with our Privacy Policy, which outlines how we collect, use, store, and protect your data. We process payments through PCI-compliant systems, ensuring that your payment information is secure and confidential.

## 6. Legal and Export Restrictions

Certain products and services may be subject to export restrictions or specific legal requirements. If any restrictions apply to your purchase, we will inform you at the time of purchase.

## 7. Terms of Promotions

Any promotions, discounts, or trial offers are subject to specific terms and conditions, which will be clearly displayed on our website at the time of the offer. Please review these terms before participating in any promotions.

## 8. Amendments

HermitCrabs reserves the right to modify this Fulfillment Policy as needed to improve service standards or comply with legal requirements. Any changes will be posted on our website, and significant updates will be communicated to clients as appropriate.

```json
{
  "@context" : "http://schema.org",
  "@type" : "Review",
  "author" : {
    "@type" : "Person",
    "name" : "Maxime Berger"
  },
  "itemReviewed" : {
    "@type" : "Product",
    "aggregateRating" : {
      "@type" : "AggregateRating",
      "ratingValue" : 5,
      "reviewCount" : 1458
    },
    "name" : "Advanced HubSpot CMS Development & Design"
  },
  "name" : "",
  "reviewBody" : "Top-rated HubSpot agency who cares about your businesslike it's their own",
  "reviewRating" : {
    "@type" : "Rating",
    "ratingValue" : 5
  },
  "url" : "https://hermitcrabs.io/"
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "FAQPage",
  "mainEntity" : [ {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "<p>Below are some examples of content types and features that HubSpot cannot migrate:</p><ul><li>Database-driven pages</li><li>Login or members-only section</li><li>Mega menus, image based menus, or menus with non-linked content (descriptions or paragraph content)</li><li>E-commerce functionality</li><li>Progressive forms/forms with logic</li><li>Calculators and other gizmos that use server-side scripts</li><li>Live chat</li><li>Most ads</li><li>Video files that are not .swf (.flv, .mov, .mp4, .wmv, etc.)</li><li>User-generated content (forums, ratings, etc.)</li><li>Forms requesting Personally Identifiable Information</li><li>Blog comments will not be transferred over from your existing blog to your HubSpot blog. Third party commenting features such as Disqus and Facebook commenting will not be migrated.</li><li>Dealer locators</li><li>Real estate listings and search if managed on their site</li><li>Flash websites, Flash navigation, and Flash with embedded links/multiple files associated</li></ul>"
    },
    "name" : "What things cannot migrate?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "<ul><li>Certain rollover effects, tables, anchor tags, or popups may change</li><li>Precise spacing, non-standard fonts, and column widths may change</li><li>Responsive layout may change</li></ul>"
    },
    "name" : "What may change in the migration?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "<p>The URL you provide to our Migrations team must be to a live page/site so we can access the HTML and CSS being used on the page to replicate the content in HubSpot.</p>"
    },
    "name" : "Why do I need a live URL?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "<p>Yes, you can submit a live URL to a staging site.</p>"
    },
    "name" : "Can I submit a staging site?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "<p>Yes, as long as you provide the password.</p>"
    },
    "name" : "Can I submit a password protected page?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "<p>No, we will replicate your existing blog in HubSpot.</p>"
    },
    "name" : "Can you make my blog look like the Hubspot blog?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "<p>No, our migrations services will replicate your existing site format/content, not redesign it. If you would like to redesign your site, we recommend doing so BEFORE requesting a HubSpot migration service or work with a <a href=https://www.hubspot.com/agencies>HubSpot partner</a> who can redesign and migrate your site.</p>"
    },
    "name" : "I want to use my site migration onto HubSpot as an opportunity to redesign my site; will HubSpot do this for me?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "<p>Template setup, blog migration, and website migrations are available for CMS Hub Professional and CMS Hub Enterprise customers. CMS Hub Starter customers can leverage HubSpot’s tools to import their blog content or website structure into HubSpot. Learn more <a href=https://knowledge.hubspot.com/blog/import-your-content-into-hubspot title=Import your content into HubSpot><span>here</span></a>.</p>"
    },
    "name" : "Which edition of CMS Hub do I need to use HubSpot’s professional migration services?"
  } ]
}
```