Question 1

What things cannot migrate?

Accepted Answer

Below are some examples of content types and features that HubSpot cannot migrate:

Database-driven pages
Login or members-only section
Mega menus, image based menus, or menus with non-linked content (descriptions or paragraph content)
E-commerce functionality
Progressive forms/forms with logic
Calculators and other gizmos that use server-side scripts
Live chat
Most ads
Video files that are not .swf (.flv, .mov, .mp4, .wmv, etc.)
User-generated content (forums, ratings, etc.)
Forms requesting Personally Identifiable Information
Blog comments will not be transferred over from your existing blog to your HubSpot blog. Third party commenting features such as Disqus and Facebook commenting will not be migrated.
Dealer locators
Real estate listings and search if managed on their site
Flash websites, Flash navigation, and Flash with embedded links/multiple files associated

Question 2

What may change in the migration?

Accepted Answer

Certain rollover effects, tables, anchor tags, or popups may change
Precise spacing, non-standard fonts, and column widths may change
Responsive layout may change

Question 3

Why do I need a live URL?

Accepted Answer

The URL you provide to our Migrations team must be to a live page/site so we can access the HTML and CSS being used on the page to replicate the content in HubSpot.

Question 4

Can I submit a staging site?

Accepted Answer

Yes, you can submit a live URL to a staging site.

Question 5

Can I submit a password protected page?

Accepted Answer

Yes, as long as you provide the password.

Question 6

Can you make my blog look like the Hubspot blog?

Accepted Answer

No, we will replicate your existing blog in HubSpot.

Question 7

I want to use my site migration onto HubSpot as an opportunity to redesign my site; will HubSpot do this for me?

Accepted Answer

No, our migrations services will replicate your existing site format/content, not redesign it. If you would like to redesign your site, we recommend doing so BEFORE requesting a HubSpot migration service or work with a HubSpot partner who can redesign and migrate your site.

Question 8

Which edition of CMS Hub do I need to use HubSpot’s professional migration services?

Accepted Answer

Template setup, blog migration, and website migrations are available for CMS Hub Professional and CMS Hub Enterprise customers. CMS Hub Starter customers can leverage HubSpot’s tools to import their blog content or website structure into HubSpot. Learn more here.

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