Posted September 22 by Niranjan Reddy
Sep 22 by Niranjan Reddy

Streamline Workflows | A Guide on How to Integrate Jira with Slack

Streamline Workflows | A Guide on How to Integrate Jira with Slack Streamline Workflows | A Guide on How to Integrate Jira with Slack


In today's fast-paced business environment, effective communication and collaboration are key to a team's success. As we step into 2023, integrating tools like Jira and Slack can streamline your project management and communication processes. Jira, a popular project management software, and Slack, a leading team collaboration platform, can be seamlessly integrated to enhance productivity and keep your team in sync. In this step-by-step guide, we'll walk you through the process of setting up a Jira-Slack integration in 2023.

Why Integrate Jira and Slack?

Before diving into the integration process, it's essential to understand the benefits of combining these two powerful tools:

  • Real-time Updates: Keep your team informed with instant notifications about Jira issues, updates, and assignments directly in your Slack channels.
  • Streamlined Communication: Improve collaboration by discussing Jira issues, tasks, and projects within the context of your ongoing Slack conversations.
  • Efficient Issue Tracking: Create, view, and manage Jira issues directly from Slack, saving time and reducing the need to switch between applications.
  • Customization: Tailor your integration to suit your team's specific needs, ensuring that you receive only the notifications and updates that matter most.

Step 1: Prepare Your Jira Account

Before diving into the process of setting up a Jira-Slack integration in 2023, you need to ensure that you have the necessary administrative access to your Jira account. Administrative access is crucial because it allows you to configure and manage the integration effectively.

Administrative privileges in Jira typically involve having the authority to make changes to the account settings, create and modify projects, and manage user permissions. If you're not already an administrator, you may need to collaborate with your Jira account administrator or seek their assistance in setting up the integration.

Step 2: Create a Slack App

To enable integration between Jira and Slack, you'll need to create a Slack app. This app will act as a bridge between the two platforms, facilitating communication and data sharing.

Here's how to get started:

  1. Log in to your Slack workspace: Access your Slack account and make sure you have the necessary permissions to create and manage apps within your workspace.
  1. Visit the Slack API website: Navigate to the Slack API website, which provides the tools and resources for app development and integration.
  1. Create a new app: Click on the option to "Create New App." Give your app a descriptive name, such as "Jira Integration," to easily identify its purpose.
  1. Select your workspace: Choose the Slack workspace where you want to install the app. Ensure you have the appropriate permissions in that workspace to add apps.


Step 3: Configure Permissions

Once you've created your Slack app, the next crucial step is configuring permissions. Permissions define what actions the app can perform within your Slack workspace. Properly configuring permissions ensures that your app can send messages, notifications, and updates to Slack channels seamlessly.

In your Slack app settings:

  1. Navigate to "OAuth & Permissions": In the left-hand menu of your app settings, you'll find the "OAuth & Permissions" section. Click on it to access the permissions configuration.
  1. Add necessary permissions: Review the permissions required for your integration, such as `chat:write` (for sending messages) and `incoming-webhook` (for receiving incoming data). Add these permissions to your app.

These permissions allow your Slack app to interact with your Slack workspace effectively. Be mindful of the permissions you grant to maintain security and control over your Slack environment.

Configuring permissions ensures that your Slack app has the necessary access to facilitate communication between Jira and Slack. With these permissions in place, you're ready to move forward with the integration setup.

Step 4: Install Your App in Slack

Once you've created your Slack app in the Slack API portal, the next crucial step is to install the app in your Slack workspace. This step establishes the connection between your Jira project management software and Slack collaboration platform.

To do this:

  1. In your Slack app settings, navigate to "Install App" in the left-hand menu. This is where you'll prepare the app for use within your workspace.
  1. Click "Install to Workspace." This action triggers a series of permissions and access requests. Slack will prompt you to grant the necessary permissions and access levels to your app. These permissions ensure that your app can function effectively within Slack.


Step 5: Generate Slack Tokens

After successfully installing your app, Slack will provide you with a crucial piece of information: the Bot User OAuth Access Token. This token is like a secure key that grants your app permission to interact with your Slack workspace.

Make sure to copy and securely save this token, as you'll need it later in the integration process. It's essential to keep this token confidential, as it allows your app to communicate with Slack on how to integrate Jira with Slack.

Step 6: Configure Webhooks in Jira

With your Slack app now installed in your workspace, it's time to set up the communication channel between Jira and Slack. This is where Jira sends updates and notifications to Slack, ensuring your team stays informed in real-time.

To configure this channel:

  1. Access your Jira account and go to "Settings" > "System" > "Webhooks." Webhooks are mechanisms that enable Jira to send data to external systems, like Slack.
  1. Click "Create a Webhook" to set up a new webhook. You'll need to provide a name for the webhook to identify it later.
  1. In the URL field, paste the Slack incoming webhook URL that you received when setting up your Slack app. This URL is essential because it's where Jira will send notifications.
  1. Customize the webhook further by specifying which events should trigger notifications in Slack. You can choose events like issue creation, updates, or comments, depending on your team's preferences.
  1. Save your webhook configuration, and it's ready to start relaying Jira updates to your chosen Slack channel.


Step 7: Test the Integration

Now that you've configured your Jira-Slack integration, it's crucial to ensure that everything works as expected. Testing the integration will help you catch any potential issues early on and ensure a seamless experience for your team.

To test the integration:

  1. To demonstrate how to integrate Jira with a Slack channel effectively, initiate the process by creating a test Jira issue or updating an existing one. You have the flexibility to add comments, modify the status, or make any alterations of your choice to trigger notifications seamlessly.


  1. Observe Slack Notifications: Head over to your designated Slack channel where you set up the integration. If your configuration is correct, you should receive real-time notifications related to the changes made in Jira. These notifications will provide details about the issue, keeping your team informed.


Step 8: Customize Your Integration

Every team has unique needs and preferences when it comes to communication and project management. To make the most of your Jira-Slack integration, customize it to align with your team's specific requirements:

  1. Notification Settings: Fine-tune your notification settings within Jira and Slack. Determine which Jira events should trigger Slack notifications and specify the Slack channels where they should appear. This customization ensures that you only receive relevant updates.
  1. Channel Organization: Organize your Slack channels effectively. Consider creating dedicated channels for different projects or teams. This way, you can keep conversations and notifications well-structured, making it easier for team members to find relevant information.
  1. Event Triggers: Review and adjust the events that trigger notifications. Depending on your workflow, you may want to receive notifications for issue creation, status changes, comments, or other specific actions in Jira.


Step 9: Train Your Team

A successful integration is not just about the technology; it also relies on your team's ability to use it effectively. Here's how to ensure your team is well-prepared:

  1. Training Sessions: Conduct training sessions or workshops to introduce your team to the integration. Cover basic functionalities like how to create and update Jira issues from Slack and how to respond to notifications.
  1. Documentation: Create easy-to-follow documentation or user guides that team members can refer to when they need assistance. Include step-by-step instructions and tips for optimizing their workflow with the integrated tools.
  1. Feedback Loop: Encourage your team to provide feedback on the integration. They may have insights on how to further improve its utility or identify any issues that need addressing.


By following these steps, you'll not only ensure that your Jira-Slack integration is running smoothly but also empower your team to make the most of this collaboration-enhancing tool in 2023. Effective communication and project management are at your fingertips – make the integration work for your unique needs.

Niranjan Reddy
Niranjan Reddy leads Hermitcrabs, Inc, an B2B Tech Inbound Marketing agency and eCommerce Agency, Google Certified & HubSpot partner. Who specialize in helping some of the world's largest B2B enterprise tech, tech Start-ups, professional service, and pharmaceutical companies increase and nurture their sales and marketing pipelines. Hermitcrabs, core services include inbound marketing, sales enablement, account-based marketing, modern lead generation digital strategies and web development in HubSpot COS, Wordpress, Magento, and Shopify.